We want you to absolutely adore what you order from Smales! If you purchase an item that you are not satisfied with, you can return your item provided that it adheres to our conditions of return.
Returned items will be issued as a Store Credit to the customer.
Due to the nature of our one off pieces popularity, we cannot exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our online store to either purchase a different item.
CONDITIONS OF RETURNS
- Returns must be post stamped within 14 days of receiving your order.
- Any items returned after the stipulated returns timeframe will be denied.
- All returning items must be shipped through traceable mail at the customer's expense.
- All items must be returned in their original condition.
- Returns that are damaged, scratched or tarnished in any way won't be accepted.
- Items that do not meet these criteria or are non-returnable will not be processed.
- Rejected items will be sent back to customers but at customer’s own expense.
If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception. Any returns accepted outside this period may be subject to a restocking fee.
FAULTY OR INCORRECT ITEMS
We take great pride in the quality of our products; therefore all items are thoroughly inspected before leaving our warehouse. However, in the unlikely event that you have received an item, which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately within 48 hours of receiving your order at email@example.com. Please provide us with photographic evidence, the order number and the fault/incorrect item.
We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.
In the event of a manufacturing fault or incorrect item being sent, we will gladly refund you the shipping cost once we receive your item.
HOW TO RETURN
Follow these steps:
- Email firstname.lastname@example.org with your order number stating your reason for return.
- Once we receive your Return Request, we will send you an email confirming your return and provide you a returns form to complete.
- Post the item back to us as soon as you receive approval from Smales Jewellers regarding your Return Request. Please include the Returns Form provided to you.
Please send your returns with your form to:
143 Rokeby Road
Subiaco 6008 WA
ASSESSING THE RETURN
We will assess the returned item to determine whether it's fit for return, then notify you of your store credit or refund. We reserve the right to refuse a return if our returns policy has not been adhered to.
You will be informed via the email address that is listed on your Smales Jewellers account when this transaction is complete. Returns are processed within 7 working days of receiving your items.